DMCA / Copyright Infringement Policy

JEFGROWZZ LLC respects copyright. This policy explains how to notify us of alleged infringement on Sterling (including hub posts, comments, profile media, and Clips) and how a user may respond if their material is removed or disabled. It is meant to follow the Digital Millennium Copyright Act, 17 U.S.C. Section 512.

This policy is about copyright. Other complaints (harassment, spam, trademark) should go through in-app reporting or support@sterlingtheapp.com, and remain subject to our Terms of Use and Community Guidelines.

Send DMCA notices and counter-notifications to our designated agent. Use the subject line "DMCA Notice" or "DMCA Counter-Notification" so we can route it quickly.

Incomplete notices delay action. If you need a physical mailing address for service of a notice, email the Copyright Agent and we will provide one.

If you are the copyright owner, or authorized to act for the owner, and you believe material on Sterling infringes your copyright, send a written notice that includes all of the following (17 U.S.C. Section 512(c)(3)):

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed. If the notice covers multiple works, a representative list is enough.
• Identification of the material claimed to be infringing, and information reasonably sufficient for us to locate it. Include URLs, hub names, usernames, Clip identifiers, or screenshots when you have them.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. Consider whether the use may be fair use before sending a notice.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

We may share your notice with the user who posted the material and with third parties as needed to process the complaint. Do not send a notice unless you have a good-faith basis. Knowing misrepresentation can create liability for damages, including costs and attorneys' fees, under 17 U.S.C. Section 512(f).

If the notice is complete, we may remove or disable access to the material and notify the user who posted it. We may also take other action allowed by the Terms, including limiting Clips or Discovery distribution or restricting the account.

We are not required to send you a detailed investigation report. If the notice is incomplete, we may ask you to fix it before we act.

If your material was removed or disabled and you believe that was a mistake or misidentification, you may send a counter-notification to the same Copyright Agent. It must include (17 U.S.C. Section 512(g)(3)):

• Your physical or electronic signature.
• Identification of the material that was removed or disabled, and the location where it appeared before removal (URL, hub, username, or Clip ID if you have it).
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• Your name, mailing address, telephone number, and email address.
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if you live outside the United States, for any judicial district in which JEFGROWZZ LLC may be found.
• A statement that you will accept service of process from the person who submitted the original DMCA notice, or that person's agent.

Restoration

If we receive a valid counter-notification, we may forward it to the original complainant. Unless the complainant notifies us that they have filed a court action seeking to restrain the alleged infringement, we may restore the material in not less than 10 and not more than 14 business days after we receive the counter-notification, as Section 512(g) provides. Restoration is not guaranteed if we also removed the material for a separate Terms or Community Guidelines reason.

We maintain a repeat-infringer policy. We may terminate or permanently restrict accounts of users who repeatedly infringe copyright, or who are the subject of multiple valid notices. We decide what counts as repeat infringement based on the facts, including the number of valid notices, whether counter-notices succeeded, and the scale of the activity.

For trademark or other non-copyright intellectual property complaints, email support@sterlingtheapp.com with the mark or right you claim, where it appears on Sterling, and why you believe there is a violation. We may request more information and may remove or restrict material at our discretion.

Questions about this policy: